Support and Assistance

Our logistics team is available to manage your inquiries regarding distribution, inventory, or technical packaging.

Priority Support

For clients with an active contract. Guaranteed response within 2 business hours (SLA).

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General Inquiries

Response within 24 business hours. Ideal for new quotes and export standards.

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Operating Hours

Monday to Friday: 7:00 - 19:00
Saturday: 8:00 - 14:00
CET time zone

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Need an immediate answer?

Check our frequently asked questions about logistics, perishable inventory management, and technical packaging standards.

Go to Help Center and FAQ

Frequently Asked Questions

Clear answers about our mass logistics and distribution services.

We use advanced planning software that analyzes traffic, distances, and vehicle constraints to create efficient routes, reducing times and fuel costs in mass distribution operations.

Our standards comply with ISPM-15 regulations for wood and country-specific protocols. We use moisture-proof materials, impact cushioning, and securing systems that guarantee cargo integrity during international transit.

We have warehouses with temperature and humidity control (cold chain) and a real-time tracking system that prioritizes stock rotation (FIFO) and alerts about expiration dates.

Yes, our comprehensive management supplies from the reception of raw materials to the distribution of the final product, including storage, picking, packaging, and customs documentation for complete logistics.

We operate nationally with strategic logistics centers and manage exports to major international markets, adapting to the logistical and legal requirements of each destination.
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